Telephone Ordering

All our products are only available to purchase instore or via telephone. To request more information, please use our online form. If you would like to view our products in our showroom please visit us at Energy Innovation Ltd.  Energy House, Winding Road HALIFAX HX1 1SA or to place an order please call us on 01422 344435. We suggest that you have a site survey before you consider purchasing a stove or fire in your home. The benefit of a site survey is to find out if your appliance is suited to your home and identify any potential pitfalls before an initial investment is made or work started. Please read all the following terms and conditions before placing your order with Energy Innovation Ltd.

Payments

We accept the following payment methods over the telephone:
MasterCard / Visa / Visa Delta / Visa Electron / Solo / Switch
Your payment will be carried out securely via Sage Pay.

Order Notes

Please note that all transactions will be carried out in Pounds Sterling (GBP). Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. If for any reason you wish to cancel your order, you are to contact us via email or telephone ASAP as once your order leaves our manufactures, restocking charges will be applied.

Delivery

Once your order has been confirmed, we will contact you via email with an expected lead time. Then once your order is ready to leave us on a three working day delivery, we will contact you via email to inform you of this.

Returns Policy & Guarantee

We take such pride in the quality of our products. It is very important to us that you are both 100% happy and satisfied with your purchase. If for any reason the product does not meet your expectations upon arrival simply contact us within two days from the date you received the goods. We do not accept responsibility for unauthorized returns, and also do not accept refunds.
All orders are covered by the manufactures warranties. Details of these warranties can be found on their respective websites.